Respond fast to every customer
Our trained team responds quickly to every customer issue, question or complaint. We act exactly as you train us to act, helping with refunds, reorders, onboarding, and pre-sales. See how our clients used fast response times to grow 3x in one year, become a market leader and sell in 100+ countries. With a dedicated and scalable support team, you can focus more of your time on building your business.
Management and training included
We run three types of autonomous management to improve response quality, coverage and channel ownership. Every agent reports to a local manager, while we also use a client-specific manager to run client-specific training, QA and reviews. Lastly, we use custom reports to track agent success and compare their performance to benchmarks. This helps with self-management and self-improvement.
Make your existing team even better
We only provide support as you need us. While many of our clients want us to be the first line of support for all inquiries, we can also provide service during coverage gaps and on demand if a team member calls in sick or over the holidays.
Flexibility built for high-growth brands
Start with a small team, then expand only as you need us. We can manage just email, then quickly expand into chat, voice, social media and customer onboarding. Most companies start with a Support as a Service team, then add dedicated agents when they’re ready for individual contributors to take more ownership.
How to get started – launch in 1 week
We pre-train agents to start with new clients quickly. Our onboarding team can build an initial multi-region team in just one week. To learn more about how to get started and onboarding, get in touch with our sales and onboarding team. If you need short-term results, we can clear the inbox in a week.
We work with high-growth brands to build exceptional support experiences, 24/7, as they grow and iterate as a business.